Today we had Marquis McNeil from msinteractive come in and demo his Perception Analyzer in Technologies of Persuasion.

Rushkoff had the idea of going all meta and using the dials to register our feelings about Frank Luntz’s uses of the same technology in The Persuaders.

It was really interesting to see the effect the dials have on how you rate the thing you’re watching – they definitely bring their own personality to the proceedings. The class noted a tendency to keep some extra space in reserve in case you hate something even more in the future than you do right now.

Speaking of The Persuaders – the best line in it is when a guy who’s just been asked to tell a market researcher how eating bread makes him feel. He is asked whether he feels anxious, lonely, trusting and all these other things. At the end he’s like “Can I ask a question? Do you find many people say eating bread makes them feel lonely?” He is my hero.

For class we read The Culture Industry. What fun. I love Theodore Adorno’s grumpy old European man thing – hating Jazz and going on about how much more discipline is in old forms from an age where artists were patronised by the aristocracy.

That aside, it is one of the most prescient pieces of writing I’ve ever read. It’s proven an extremely useful model for my understanding of the world since I first read it.

This is what he has to say about language:
“By the language he speaks, he makes his own contribution to culture as publicity. The more completely language is lost in the announcement, the more words are debased as substantial vehicles of meaning and become signs devoid of quality; the more purely and transparently words communicate what is intended, the more impenetrable they become.”

He could almost be talking about Frank Luntz except he didn’t quite anticipate his disingenuousness and willingness to deliberately mislead.

We finished reading Coercion this week. I really enjoyed it – it’s a right rollicking read, toilet reading almost.

I loved the bits about cults and pyramid schemes. Rushkoff alluded to something that’s always bothered me about pyramids of all kind (including the one called living in the world as it’s organised right now) – the idea that if you try really hard, then you’ll succeed (and its corollary – if you try hard and you don’t succeed, the problem is with you for not doing it the right way or not wanting it enough.)

You see it a lot with young girls who want to be famous, rich popstars and think that if they want it enough, sacrifice everything to it, and never give up that they’ll eventually make it. As though everyone who really wants to be a popstar is going to get to be one. But it’s a logic that underlies much more of the world than the ambitions of teenagers – every success story you consume in the media involves someone who never gave up their dream and it eventually came true.

I had no example of contact with a coercive group or cult. The closest I’ve ever come to such a thing was meeting a girl in a park in Sydney who invited me to a “party” and was clearly from a cult. I said I’d go to make her leave and I threw away her information.

I did see a bizarre thing yesterday though. America’s Next Top Model (which I LOVE) was showing a marathon of season 2, and Andra tivod it and we watched the episode where the models all cry and snot all over themselves. I expected to find it really funny, but actually it was really weird. There was this “acting teacher” who got the girls into a state of group hysteria by making them all look at blank pieces of paper and imagining that it was a letter from someone who had rejected them telling them they were rejecting them.

One of the girls, Camille, came in late and wasn’t really part of the weeping and she just thought they were all acting crazy, which indeed they were. Then the girls had to get on stage in pairs and one of them would confront the person they’d been rejected by, while the other would echo what she was saying. Much hystrionics ensued, except for from Camille, who had come in late and not really entered into the state of heightened emotion.

The “acting teacher” tried to humiliate her into “opening up” by telling her how closed she was and calling her boring, and basically singling her out for scorn while the other girls were all praised for having snot dribbling all over their faces.

It was all very coercive and not tolerant of anyone who wouldn’t submit to the crying. Very strange.

For Persuasion this week we read the first half of Rushkoff’s Coercion: Why we listen to what “they” say. It’s a mighty fun read full of rhetorical tricks and little stories about mostly loathesome people doing vile things and then justifying it to themselves in ways that make them pathetic.

The bits about customer service and sales staff in shops reminded me of my few months working in a maternity shop in California and the things I was supposed to do. I was meant to greet everyone within 30 seconds of walking into a shop. The sinister side of making sure that a customer knows you know they are there never occurred to me before. I like to be acknowledged when I walk into a shop, but I do think that my feeling that it’s important to have someone say “hi” when you arrive started back then. I guess I was coerced.

The idea that customer service is the path of least resistance and is entirely about doing as little as possible to keep the customer happy while trying to get them to spend more money is one that’s very easy to believe. That said, I used to do all sorts of things in that maternity shop that I wasn’t meant to do, but that probably did increase sales and I only did them because I liked my regular customers, I like children, and I was bored. I used to play with their children while they shopped. I let the kids make a terrible mess throwing hangers and clothes about the store and drawing on till roll with pens from behind the counter. I used to walk crying babies up and down the shop, sometimes while their mothers had a sit down and bought nothing, sometimes they went to other shops. It was a bizarrely enjoyable job.

But no day was better than the day a man came in with his boyfriend looking to buy a maternity belly-supporting belt. Apparently he had a hernia, so I shouldn’t have found it so funny. But sod it, they thought it was pretty funny too. The herniated one was even walking around like a pregnant lady.

We also read The CIA’s Secret Manual on Interrogation. This is a bizarrely banal read. It talks about interrogation in a very matter-of-fact way that makes sense given how most of the tactics feature in every good episode of SVU. Munch and Ice T root around in some bins, Elliot and Olivia pull a Mutt and Jeff, a Nobody Loves You, and an All-Seeing Eye, and then the wrong guy goes to Attica and commits suicide.

My favourite technique described is the Spinoza and Mortimer Snerd where you ask someone a load of questions about “lofty topics” that they won’t know about and then hit them with some easy questions they might be able to answer. Apparently the lofty questions are things like the relation of the intelligence service to its government, but I prefer to think of them asking questions like “What is the relation of the mind to the soul?”, “Can a deed truly be considered good if it is done for pleasure?”, “What is beauty?” and refusing to believe the person when they say they don’t know the answer. It’s like a Monty Python sketch.

I’m also a fan of the Alice in Wonderland, where you confuse the subject by talking nonsense with weird intonation and asking bizarre questions that don’t make any sense. Basically it seems to involve playing with all of a persons expectations of spoken language and how it works. I can see that melting a person’s head pretty fast.

Finally we had to think of a rccent interaction where persuasion was involved. My example was of my recent experience in a supermarket where I foolishly admitted that I had a store card. I got this thing a year ago and I only agreed to get it because the person trying to get me to get it seemed so convinced that I was clearly some kind of reetard for not having one. I felt she must be such a simpleton not to realise why I wouldn’t want to fill in a bunch of forms to give a company a bunch of information about myself so that they could give me crappy discounts that wouldn’t anywhere near cover the loss of privacy. Anyway I felt bad for thinking that about her, so I signed up but never used the card. This time I admitted to having a card, why I’m not sure, but it was something in the repeated wondering questions that I wasn’t already a member of this wonderful club, so I admitted I was. The woman then wouldn’t let me go without trying to help me out by trying to find my details in the system, even though I told her I didn’t want her to.

It was a real testament to convincing your staff that they are helping their customers. This woman (and the one last year too) were so utterly convinced that I was missing out on a great thing by not having this stupid card that she went to great lengths to make sure I was getting my discount entitlements, even though I don’t want them.

This week for Technologies of Persuasion class we watched the BBC documentary The Century of the Self (Parts 1 & 2) and read some of Propaganda by Edward Bernays. I had swottily volunteered to lead the discussion of the Century of the Self.

Here were some of my thoughts on the watching and the reading:

Proposition: the people are irrational and cannot be trusted

1. Who are the people?
2. By whom can’t they be trusted?
3. If an elite needs to control the masses, who will constitute this elite and how can their rationality, and therefore trustworthiness, be established?
4. Who suppresses the savage barbarism of the elite as they suppress that of the masses?

The elite is constituted by those in power right now and those who can grab power – so it is not determined rationally but by the powerful and ruthless, not the rational.

Does anyone see themselves as being a member of the masses? Are the masses always something other than the self that talks about them? Me vs. everybody else.

Is the irrationality of the masses consituted by not acting in the interests of the people deeming them to be irrational?

Change from Citizenship to Consumerism:

Will Hutton: Shopping and Tut Tutting

“The opinion-forming classes are so busy delivering their views while juggling their overcrowded lives that they rarely have the time to surrender to savouring that moment when they might unexpectedly enhance their lives by finding another diverting item on which to spend money – in short, by shopping.

They deplore the outcome – industrialised shopping malls, mass advertising, the manipulation of desire by producers and retailers – as if the consumers at the other end of all this effort were just brainwashed dolts colluding unwillingly in the destruction of their spiritual life and the interpersonal relationships which are central to their happiness. Shopping on this scale and with this degree of commitment, in this worldview, is a form of psychosis.”

This was a really bizarre article to read by an esteemed thinker like Hutton. The premise of his article – that shopping is a form of self expression that should be enjoyed with abandon is simplistic and uncritical. He makes some good points though about the arguments that are often made against shopping and consuming as a form of expression – there is an interesting overlap between arguments about the dumb shopping machines created by consumerism and Bernays’s contempt for the stupid masses.

Propaganda and relative truth

Is something true if enough people think it is true?

Bad Science

“So how do the media work around their inability to deliver scientific evidence? They use authority figures, the very antithesis of what science is about, as if they were priests, or politicians, or parent figures. ‘Scientists today said … scientists revealed … scientists warned.’ And if they want balance, you’ll get two scientists disagreeing, although with no explanation of why (an approach at its most dangerous with the myth that scientists were “divided” over the safety of MMR). One scientist will ‘reveal’ something, and then another will ‘challenge’ it. A bit like Jedi knights.”

The notion that the truth of an idea rests on how many people are convinced it is true is one that has considerable currency among many people. High profile examples that occur to me are:
*Government money going to “complementary therapies” in the UK
*Blair’s focus groups
*Law against incitement to religious hatred

PR

We had to bring an example of an article that showed evidence of PR to class. I brought an article about the iPod nano that appeared on the BBC website. There is something awesome and worrying to me about the fact that a news organisation that is paid for by British tax payers and which is not allowed to advertise would be happy to publish what was clearly an advertisement poorly disguised as a press release that they clearly hadn’t bothered to add any information of value to those other than potential customers of Apple, and all that for free.

What a great PR job Apple’s people have done to convince so many people that their product releases are news – the web, newspapers, and blogs were full of articles about a personal stereo just because they were selling it. Bernays would have approved.

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